Q. What does my invitation price include?

A. So much! It includes the following:

• Your choice of our standard papers (110lb Smooth or 120lb Eggshell)

• We also carry 105lb Metallic Pearl and Ultra Luxe 240lb Double Thick at an additional cost.

• Your choice of ink colors.

• Return address printing on invitation envelope

• Your choice of pattern design, in any color scheme, printed on the back of the invitation.

• Your child’s Hebrew name, if you would like.

• All additional suite elements (Party Cards, Response Cards, Thank You Cards are priced separately. Please see Pricing Chart for details)

Q. Should I order extra invitations and accompanying pieces ?

A. Absolutely! We strongly recommend that you order 10-15 extra invitations, envelopes and accompanying pieces, just in case you add any extra guests to your list. It is much more costly and time consuming to order additional invitations and/or envelopes after your initial order. Better to have extras than not enough!

Q. What is the process of approving the proof?

A. It’s easy!

Our free digital proof is supplied to you within 4-5 business days for our standard designs after we receive all final text and information for your event. For custom work, we will provide a digital proof within two weeks. Upon your suggested revisions, you will receive a final proof of your invitation and additional items for you to review and approve. This is your opportunity to make any FINAL changes before we go to press. Please review your proofs very carefully, because once you’ve signed off, your order is sent to production and changes are very costly after this point. In order to stay on target for timing, we request that we receive your final approval within 24-48 hours.

Q. How early do I need to start the invitation process?

A. Don’t worry! We know how stressful planning your Mitzvah can be, and we are here to help. Below is our suggested timeline to help you along your way!

14 – 15 weeks before event

• Initial consultation; Choose invitation design, accompanying suite pieces and colors

• Email final text for all pieces to Jubilana
  

13 weeks before event

• Initial digital proof of all pieces sent to client to review

• Email all guest addresses to Jubilana if ordering variable addressing on envelopes. (see below for addressing guidelines)
  

11 weeks before event

• Final digital proof of all pieces sent to client to review and approve for printing

9 weeks before event

• Final invitation suite delivered to client!!

6-8 weeks before event

• Client to send out invitations. Wait for responses and many compliments!

Q. How do I provide the addresses for envelope printing?

A. All addresses for variable envelope guest addressing must be sent to us either directly in an email to info@jubilana.com or sent to the same address in an attached Word document. We cannot accept any other formats.

Q. Do you have any guidelines for writing my addresses?

A. Just be consistent!

When addressing your envelopes, consider how you would like all of the addresses to read. For example, do you want state names spelled out or abbreviated? Do you want your guest names to read:

‘Mr. & Mrs. Jon Smith’ or ‘Mr. and Mrs. Jon Smith?’

For etiquette on addressing envelopes, we have found the following site to be helpful: https://www.theknot.com/content/addressing-wedding-invitations

Q. What will the postage be for my invitation suite?

A. It depends…

Our typical 5x7 invitation suite requires the standard 2 oz postage. Our deluxe square invitations will incur additional postage, as will the heavier 240 lb stock if used. RSVP cards and envelopes need the 1oz postage stamp. We ALWAYS recommend taking a finished invitation to the post office to be weighed to get the correct amount of postage.

Q. What is the process for returns or refunds?

A. We do our absolute best to make our clients happy!

With that being said, in the unlikely event that your prints do not match the approved final proof, Jubilana will completely cover the cost of reprinting. However, we cannot be held accountable for errors or misprints present in the final approved proof. We highly suggest reviewing each proof very carefully to ensure all information is presented correctly. 

Q. Can you tell me about shipping costs ?

A. Sure! For our local New Jersey customers, our flat shipping rate for printing costs under $1000 is $15. For orders over $1000, it’s a flat fee of $20. Custom materials and rush orders will require an additional shipping cost which our printer will provide upon ordering.

Q. Does Jubilana have any policies I should know about?

A. Yes, we do have a few house rules...

• A 50% deposit of the total approved estimate is due before the design team begins your job.

• Our prices includes up to 2 rounds of text and design changes. (Additional changes after 2 rounds will be billed at a rate of $50 per round)

• The remaining 50% balance is due upon invitation/logo delivery.

• We realize you might be getting a late start. No problem! We offer rush service at a premium fee. This would include an expedited proof, revisions and production. 
Shipped within 2-3 weeks: Additional 25% fee 
Shipped within 1 1/2 - 2 weeks: Additional 50% fee 

• If Jubilana is given less than 2 weeks to design a custom logo, a $100 rush fee will be charged.

• Orders will be refunded if notice of cancellation has been given within 72 hours of having placed the deposit. After 72 hours, the deposit will be forfeited. Once the proof is approved and is sent to the printer, no refunds will be given and the balance of the job must be paid in full.

• Jubilana makes every effort to meet the timeline outlined above. If a client does not approve proofs in a timely manner, the delivery date of the printed job or logo may be delayed.